Frequently Asked Questions

How long do I have to claim my Prepaid Fuel Card?

You must successfully claim your Fuel pre-paid gift Card by 31.01.21.

Should you incur a problem claiming your Fuel pre-paid gift Card on this site please send your query to; and the Fuel Card team will respond to you within 3 working days.

How long do I have to use my Prepaid Fuel Card?

Your Prepaid Fuel Card will be valid for use at any UK Fuel Station for 24 months from the date you receive it in the post.

What if I misplace the Prepaid Fuel Card I successfully claim and subsequently receive in the post?

You will not be entitled to a replacement card, so please keep it safe prior to using it.

How do I activate my Prepaid Fuel Card upon receipt?

Instructions will be provided on the letter your Prepaid Fuel Card will come with. The letter and card will come from Prepaid Financial Services, our card provider partner for this promotion. 

You will be required to call an utomated number, enter the card's 16 digit number and the date of birth you provided when claiming your card.

My Prepaid Fuel Card was not accepted when I attempted to use it a UK Fuel Station.

Your Prepaid Fuel Card will not work if you attempt to use it as a part payment for your fuel. It can only be used to purchase a maximum of £15 of fuel in a single transaction.

If you make an initial purchase of £5 of fuel using your card then you will be able to make another purchase up to the value of £10 next time.

You also CANNOT use your card to purchase fuel at self service payment pumps, it must be used to purchase fuel inside the fuel station store.

What do I do with my Prepaid Fuel Card once I have used the £15 on it?

The card is of no further use to you, so simply cut it up and discard it.

Do any fees / charges apply to the Prepaid Fuel Card?

Your particular Prepaid Fuel Card, provided by our partner Prepaid Financial Services, has NO fees whatsoever attached to it. It is a prepaid card that is loaded with £15 to spend, and once ths money has been used it cannt be loaded with any further funds.

The card will be valid for use for 2 years from the date you receive it. Once you’ve used the card you can simply dispose of it, no charges will apply, no charges for not using it will apply.